The Senior Litigation Support Coordinator (Palo Alto) is responsible for advising the firm, its attorneys and its clients on preferred methods of organizing and automating litigation, arbitration, securities, and Anti-trust matters. They are responsible for identifying and assisting in the implementation of technologies that advance the cause of clients in specific matters and the firm and/or its practice groups in broader group-wide initiatives. The Senior Litigation Support Coordinator (Palo Alto) acts in a consulting capacity as well as a hands-on database administrator and operates as a time-keeper. They are expected to engage early in the life of matters, assess data and information needs, identify the most cost-effective processes and technology solutions, assist in the acquisition and implementation of key technologies, and then effectively manage the delivery and successful use of those solutions.
The Senior Litigation Support Coordinator (Palo Alto) advises on a wide variety of systems and technologies including, but not limited to, evidence management (e.g., documents / files / transcripts / images), electronic discovery management (preservation, collection, processing, review, and production), docketing, matter management at micro and macro levels, specialized databases and trial presentations. The person may also assist with practice and expert systems, intranets, extranets, and knowledge management.
The Senior Litigation Support Coordinator (Palo Alto) must exhibit mastery and/or high familiarity with the litigation process, law firms, and litigation specific internal software tools such as CaseMap, Introspect, Concordance, LiveNote. High familiarity with relational databases such as Microsoft Access, their design and use is required. This person must possess the ability to conceptualize and communicate to non-technical audiences the lifecycle of litigation information and data, determine the feasibility of automating matters, and implement recommended solutions. The Senior Litigation Support Coordinator (Palo Alto) must understand the issues surrounding electronic document discovery including the various data storage methodologies; effective methods for collecting information from those sources using evidentially defensible methods; strategies for processing harvested data to reviewable form; various review methodologies and systems, including vendor-hosted ASP solutions; and methods of effective electronic production. This person is also expected to assist users in determining specific application requirements, manage the implementation of these requirements and, when necessary, learn new technologies that meet these requirements. This person must be able to handle high stress situations and deal successfully with conflict.
The Senior Litigation Support Coordinator (Palo Alto) must possess strong presentation and communication skills (written and verbal) in order to interact effectively with firm attorneys and their clients. They must be experienced in the process of automating legal processes and must be able to communicate technical concepts to non-technical personnel in a clear manner.
This person must possess strong project management skills, a strong work ethic, and the ability to manage multiple assignments. They must be well organized, attentive to detail, and willing to take ownership of client requests and his/her team's success. They must have a strong client-service orientation.
ESSENTIAL JOB FUNCTIONS:
- Meet with attorneys to analyze case needs and determine appropriate case automation plans.
- Prepare recommendations, budgets and project plans for acquiring and implementing recommended solutions.
- Define business and technical requirements and then develop and/or coordinate the development of specialized databases or programs.
- Implement and/or oversee implementation of agreed upon solutions, providing interim first-level support and then preparing and effecting the successful transfer of support responsibilities to the appropriate internal and/or external resources.
- Manage relations with outside vendors (for such tasks as document coding, imaging, OCR conversion, electronic file processing, database hosting, and document production) which includes preparing requests for proposals (RFPs), soliciting and evaluating vendor proposals, overseeing work in progress, reviewing work performed and approving invoices.
- Address automation needs of Wilmer Hale legal teams by surveying the market for new technologies and tools, evaluating alternatives, forming recommendations and assisting in acquiring and implementing new technologies.
- Prepare manuals and instructions for training personnel in litigation tools and processes and provide training when appropriate.
- Diagnose and correct system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors.
- Work with members of other technology groups at firm to resolve technical problems that may arise.
- Handle multiple projects and priorities under stressful circumstances.
- Operate as a timekeeper in a timekeeping environment.
- Serve as an advisor and/or consultant to attorneys and their clients regarding automation needs.
- Serve as a team lead on client relationship issues for larger matters and demonstrate leadership in effective project portfolio management.
- Serve as a mentor to less experienced members of the department.
- In the absence of a manager within the office, serve as a team lead within the office.
EDUCATION AND EXPERIENCE REQUIORED:
- Undergraduate degree in Business, Legal Studies, Information Systems, or related fields; or significant relevant experience. Prior experience as a legal assistant highly preferred.
- Minimum five (5) years experience with legal technologies, including at least three (3) in an advisory capacity, preferably in a law firm environment.
- Project leadership experience required.
- Fluency in English required
JOB CONDITIONS:
- Position is exempt.
- Local and out of town travel occasionally will be required.
For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com