Litigation Support Staffing : The Cowen Group : Ediscovery Recruiters, Candidate Search, Practice Support, Position Placement

Responsible for the operation and maintenance of the firm’s litigation software and databases, and other specifically assigned practice support software.  Oversees the day-to-day litigation technical support needs of the firm, staff, and attorneys.  Acts as the point person for the IT Department regarding the firm’s litigation software needs and requirements.  Monitors legal issues surrounding electronic discovery and related areas.

DUTIES AND RESPONSIBILITIES include the following and other duties and responsibilities as assigned:

• Installs, upgrades and maintains the litigation software used by the firm, which includes: Summation, Concordance, iConect, LiveNote, Sanction, Trial Director, CaseMap, TimeMap and Prolaw. 
• Provides Tier I to Tier III support for legal specific applications.
• Acts as the liaison between the IT department and the litigation attorneys and paralegals.
• Works in conjunction with Project Managers, Technical Support Manager and Network Operations Manager to prepare, document and implement software rollouts to end-users for the legal applications and related products.
• Works with the Technical Support/Training Manager to provide end user documentation and training as needed.
• Provides technical documentation and training as needed for IT staff within the firm for assigned desktop applications.
• Assists firm users on the design, pricing, protocols and set-up of document databases.  Acts as the liaison between the users and the selected vendor.
• Loads incoming data and images into litigation databases and performs regular maintenance on these databases.
• Provides 3rd level technical application support to all IT staff within the regional offices.
• Acts as point person for co-counsel or client IT departments on jointly maintained document databases.
• Monitors the web sites of key vendors, and informs supervisor and peer-level managers of updates, releases and issues.  Performs research on current legal issues regarding electronic discovery and related topics.
• Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
• Meet Firm billable hour requirements for the position, and enter time into accounting and billing software daily.
• Adheres to Firm policies and procedures as outlined in Firm manual.
• Acts as a role model within the Firm.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues.
• Dresses professionally.
• Has a good attendance record.
• Works overtime as required.
• Is punctual and prepared to perform duties upon arrival.
• Performs work honestly, ethically and safely.
• Maintains confidentiality.

TECHNICAL QUALIFICATIONS

• 3 - 5 years experience in use of and support of computer litigation applications.
• Strong Summation skills and experience with trial support software is a must.

ADDITIONAL QUALIFICATIONS

• Solid experience with and a strong interest in the complete software development lifecycle is highly preferred.
• Ability to provide frequent adhoc data queries and reports as required.  Ability to adhere to multiple and concurrent deadlines.
• Extraordinary attention to work detail.
• Identifies and evaluates the impact on user applications by all relevant security hot fixes/patches.
• A global understanding of the Microsoft products and networking environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction exists.
• Ability to effectively and efficiently coordinate multiple, simultaneous projects with multiple vendors and other firm personnel in a dynamic, evolving environment.
• Must be able to provide clear leadership and guidance to the firm with respect to implementing, managing and supporting the systems for which you are responsible.
• This position requires the ability to adapt to flexible work hours, travel occasionally and to carry and respond to a cell phone and/or Blackberry on a 24x7 basis, as necessary to meet the business requirements of the firm.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree from a four-year college or university.  Prefer prior law firm experience and/or paralegal experience.

LANGUAGE SKILLS

Ability to read and interpret general business periodicals, professional journals, technical procedures and governmental regulations and rules.  Ability to write reports, business correspondence, course syllabuses, and policy and procedure manuals.  Ability to effectively present information and respond to questions from groups of professionals and staff.  Ability to effectively present information to top management, practice groups and Firm committees.  Ability to respond effectively to sensitive inquiries and complaints. 

EQUIPMENT USED

Standard office equipment to include computer with Windows 2000® operating system (or higher), utilizing Microsoft Office software, including but not limited to Word 2000® (or higher) word processing software, Docs Open® document indexing system, Outlook® e-mail software and Excel spreadsheet software.  Must also be able to use Microsoft Access and Lotus Notes.  Must have working knowledge of database software and report writing software.  Also must be able to master computer assisted research utilizing the Internet or other required software.  Additional equipment used includes:  typewriter, photocopy machine, facsimile, telephone communication system, postage meter and Equitrac® cost recovery system.   

For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com 

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Law Firm is currently seeking an experienced individual to fill the Litigation Technology Specialist position. The firm is devoted exclusively to the resolution of complex commercial disputes. It was formed with a singular goal: to serve clients in significant, disputed matters that involve substantial dollar or business exposures, cutting-edge legal issues or significant policy questions. The firm employs nearly forty full-time attorneys, nine partners and eleven litigation consultants. The partners, consultants, and associates have been trained at the finest law and business schools in the country and come from over twenty states and several foreign countries. Legal matters assigned to the firm are handled and directed by its partners.

• Monitor and continually improve "Best Practice" guides that streamline case management processes through use of litigation technology support applications. The candidate will be responsible for overseeing existing litigation systems and to recommend proposed modifications and improvements to keep the firm's systems and processes at and beyond industry standards.

• Contribute to deployment efforts of the Firm’s technology group. Maintain databases, upgrade and configure litigation support software applications. Identify, evaluate and develop new litigation technology products and capabilities.

• Develop and maintain budgets applicable to practice support software purchasing and licenses.

• Monitor and manage case-specific litigation support projects. Work extensively with attorneys and paralegals on case related projects using technology solutions. Troubleshoot issues with case teams, systems personnel and technology providers.

• Provide training and support to attorneys and paralegals concerning continual development and improvement of litigation support databases and applications.

• Coordinate projects and liaison with outside litigation support vendors and internal support teams.

• Oversee and manage electronic data productions.

Qualifications:

• Bachelor's degree required.

• Proficient with litigation software applications including: LAW, eScanit, IPRO, Summation, Concordance, Live Note, Trial Director, Sanction, CaseMap, SQL (query & reporting), MS Access, MS Office Suite Applications. Summation or Concordance certifications are a plus.

For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com

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Hours: 11:00 a.m. - 7:00 p.m.

Job Description:

Create new databases and image collections.  Load and extract ASCII text data to/from litigation support software applications.  Maintain and troubleshoot litigation databases.  Perform data normalization, global edits, remove duplicates, overlay or merge data into existing records, index and pack databases.  Perform quality checks on data and image files from vendors, and other third party sources, for loading into litigation support applications using IPRO utilities, Concordance CPLs and other data analysis tools, such as MS Access.  Create and maintain image review projects with IPRO  Use IPRO to create image projects for hardcopy or electronic productions.  Maintain tracking logs for data received and loaded; maintain inventory of data media received for each project.  Prepare attorneys for travel by transferring data from the network onto laptops.  Provide application support and troubleshooting assistance to users when necessary.  Load TIFF images or PDF files onto network file servers.  Assist with duplication and burning of data onto CD-ROM or DVD-ROM.  Perform other projects as assigned.  Coordinate in-house scanning, print and OCR projects with in-house facility.  Provide user support and training when necessary.

Qualifications:

• Bachelors degree or 2 years work experience required. 
• At least 1 year of litigation support experience in a law firm or litigation support vendor experience required. 
• Experience with database applications required including MS Access, Concordance, IPRO, LiveNote and Casemap and must be listed on resume. 
• Knowledge of litigation process from initial filing through trial preferred. 
• Excellent interpersonal skills to communicate with all levels of personnel. 
• Strong organizational skills with the ability to multi-task. 
• Ability to work independently and as part of a cross-functional team. 
• Flexibility to work overtime on short notice.

Our client is an EEO/AA employer and we value diversity in our workplace.

For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com

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Seeking an Application Support Specialist. This person should have extensive AD experience, especially with group policy creation and deployment.  They also need to be able to create packages and scripts (i.e., login scripts, AD scripts, etc.) for software upgrades and new installations. 

Job Description & Requirements: 

1. Provide Level 2 support for issues escalated from the Help Desk and Desktop Support pertaining to various applications such as FileSite and RightFax; user login and network connectivity, group memberships, mailbox rights, shares and NTFS permissions, etc.
2. Create, maintain and apply group policies in Active Directory.
3. Creation and deployment of packages and scripts to install and upgrade software on user desktops
4. Testing and deployment of packages and scripts via group policy or login script.
5. Patch and maintain existing group policies by using MSP files to update existing administrative installation points.
6. Design and maintain VB scripts for AD (start-up, shut down, logon, logoff) to further customize applications and deployments to meet on-going needs of firm.
7. Creation and deployment of customized MSI files for group policy deployments. 

For immediate consideration, please send your resume to Nicole MacCallum at nicole@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com

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Litigation Support Specialist - Boston, MA

The Litigation Support Specialist is responsible for helping to implement technology solutions devised by the Litigation Support Department for the firm’s attorneys and their clients. Many of these responsibilities involve routine, manual processes that must be performed in order to keep systems operating efficiently and client relationships running smoothly. Some of these responsibilities are freestanding and assigned, and work thereon is performed independently. Other responsibilities are in support of the Project Coordinators in their activities. The Litigation Support Specialist works with the core applications supported by the department and may also participate in portions of the custom software development process.

• Monitors systems for tracking Help Desk calls, resolving calls when possible, re-directing challenging issues to specialized persons within the department, tracking problems to ensure a timely resolution, and assisting in the transfer of information and responsibilities to the IT Help Desk.
• Provides routine assistance to Project Coordinators in meeting project deadlines (e.g., facilitating communications, copying or creating CD’s and DVD’s, transferring data files, packaging project materials, arranging equipment for off-site trials).
• Loads database and image information into litigation support packages; creates and processes specialized indices as needed.
• Converts data between various file formats, assists in data cleansing exercises, and creates appropriate file directory structures for the management of data.
• Organizes and prints documents from litigation support databases and other electronic media and assists in creating electronic document productions.
• Participates in software testing processes (whether of custom software or vendor upgrades), including helping to solicit, manage and track participation by personnel outside the department.
• Performs vendor research and assists in managing outsourced projects, vendor communications and billings.
• Assists in the drafting and preparation of software training materials and projects and departmental documentation.
• Performs software installations and upgrades.
• Assists in preparation of specialized CD projects
• Assists in training activities, providing some basic training when appropriate.
• Sets up matters, manages users and loads information into core applications, including extranets systems.
• Interacts with IT and other departments in resolving routine matters.
• Helps maintain department files and software license records.
• Maintains department library.
• Contributes to the firm's ServiceMatters initiative to consistently improve its image internally and externally.Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Requirements:

• Possess a strong client-service orientation and be responsive to client needs.
• Exhibit familiarity with and a working understanding of the core technologies and tools supported by the department.
• Familiar with and demonstrates a strong aptitude for technology. Specific technologies with which special ability is important include litigation support tools (e.g., Concordance, Introspect, LiveNote); intranets and extranets, imaging, and database applications.
• Ability to manage multiple projects at a time and work well under deadlines in a well-organized manner.
• Ability to perform assigned responsibilities with minimum supervision and is able to receive and act upon instructions from more senior members of project teams.
• Attentive to detail and capable of filing project materials in an orderly and timely fashion.
• Possess a working knowledge of tracking time as a timekeeper, allocating it appropriately to client and departmental matters.

Education:

• Four-year degree or a two-year degree preferred. At least two years of technical experience in a professional environment. Technical certifications desired.

Experience:

• 1+ years of prior experience in a Law Firm or Vendor environment preferred.

Hours for this position are:
4pm-12am Mon-Thurs and Sun 9am-5pm or 4pm-12am Tues-Fri and Sat 9am-5pm

For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com

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