Client Service Project Director $180,000 - $200,000 New York, NY
This is an extraordinary opportunity for a talented individual to become a Client Service Director at a top tier vendor poised for explosive growth in 2008. As the Client Service Director you will be responsible for oversight of $8-10 million in client projects with regards to eDiscovery. A strong understanding and proven experience is required as the position includes interacting with clients and leading a team of experts.
RESPONSIBILITIES:
- Provides high level liaison with key client representatives.
- Work with clients to establish best practices for client needs and address any prioritization issues that may arise across projects.
- Provide managerial and strategic guidance to development of best practices for Client Services as well as cross-functionally with eDiscovery business unit.
- Provides substantive oversight to client-specific projects, managed on a day-to-day basis by Client Services Managers.
- Creates project forecasts and work schedules to be implemented by Client Services Managers.
REQUIREMENTS:
- College degree, preferably in Computer Science or Information Services Management, Masters degree a plus
- Five years consulting, litigation support or paralegal experience in top-tier law firm or consulting firm preferred
- 7+ years in a similar role
- Project management experience with an e-Discovery vendor preferred.
- Deep understanding of eDiscovery and the litigation support industry; requires at a minimum 7+ years in management positions with law firms, corporate legal departments and/or eDiscovery service providers.
- Strong client facing skills, able to proactively manage client expectations, recognize client needs and adapt company capabilities to client requirements.
- Solid understanding of database design and management, data processing activities and legal document review requirements
