Litigation Support Specialist $55,000 - $60,000 Dallas, TX
Responsible for the operation and maintenance of the firm’s litigation software and databases, and other specifically assigned practice support software. Oversees the day-to-day litigation technical support needs of the firm, staff, and attorneys. Acts as the point person for the IT Department regarding the firm’s litigation software needs and requirements. Monitors legal issues surrounding electronic discovery and related areas.
DUTIES AND RESPONSIBILITIES include the following and other duties and responsibilities as assigned:
- Installs, upgrades and maintains the litigation software used by the firm, which includes: Summation, Concordance, iConect, LiveNote, Sanction, Trial Director, CaseMap, TimeMap and Prolaw.
- Provides Tier I to Tier III support for legal specific applications.
- Acts as the liaison between the IT department and the litigation attorneys and paralegals.
- Works in conjunction with Project Managers, Technical Support Manager and Network Operations Manager to prepare, document and implement software rollouts to end-users for the legal applications and related products.
- Works with the Technical Support/Training Manager to provide end user documentation and training as needed.
- Provides technical documentation and training as needed for IT staff within the firm for assigned desktop applications.
- Assists firm users on the design, pricing, protocols and set-up of document databases. Acts as the liaison between the users and the selected vendor.
- Loads incoming data and images into litigation databases and performs regular maintenance on these databases.
- Provides 3rd level technical application support to all IT staff within the regional offices.
- Acts as point person for co-counsel or client IT departments on jointly maintained document databases.
- Monitors the web sites of key vendors, and informs supervisor and peer-level managers of updates, releases and issues. Performs research on current legal issues regarding electronic discovery and related topics.
- Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
- Meet Firm billable hour requirements for the position, and enter time into accounting and billing software daily.
- Adheres to Firm policies and procedures as outlined in Firm manual.
- Acts as a role model within the Firm.
- Maintains a positive and respectful attitude.
- Communicates regularly with supervisor about department issues.
- Dresses professionally.
- Has a good attendance record.
- Works overtime as required.
- Is punctual and prepared to perform duties upon arrival.
- Performs work honestly, ethically and safely.
- Maintains confidentiality.
TECHNICAL QUALIFICATIONS
- 3 - 5 years experience in use of and support of computer litigation applications.
- Strong Summation skills and experience with trial support software is a must.
ADDITIONAL QUALIFICATIONS
- Solid experience with and a strong interest in the complete software development lifecycle is highly preferred.
- Ability to provide frequent adhoc data queries and reports as required. Ability to adhere to multiple and concurrent deadlines.
- Extraordinary attention to work detail.
- Identifies and evaluates the impact on user applications by all relevant security hot fixes/patches.
- A global understanding of the Microsoft products and networking environment.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction exists.
- Ability to effectively and efficiently coordinate multiple, simultaneous projects with multiple vendors and other firm personnel in a dynamic, evolving environment.
- Must be able to provide clear leadership and guidance to the firm with respect to implementing, managing and supporting the systems for which you are responsible.
- This position requires the ability to adapt to flexible work hours, travel occasionally and to carry and respond to a cell phone and/or Blackberry on a 24x7 basis, as necessary to meet the business requirements of the firm.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree from a four-year college or university. Prefer prior law firm experience and/or paralegal experience.
LANGUAGE SKILLS
Ability to read and interpret general business periodicals, professional journals, technical procedures and governmental regulations and rules. Ability to write reports, business correspondence, course syllabuses, and policy and procedure manuals. Ability to effectively present information and respond to questions from groups of professionals and staff. Ability to effectively present information to top management, practice groups and Firm committees. Ability to respond effectively to sensitive inquiries and complaints.
EQUIPMENT USED
Standard office equipment to include computer with Windows 2000® operating system (or higher), utilizing Microsoft Office software, including but not limited to Word 2000® (or higher) word processing software, Docs Open® document indexing system, Outlook® e-mail software and Excel spreadsheet software. Must also be able to use Microsoft Access and Lotus Notes. Must have working knowledge of database software and report writing software. Also must be able to master computer assisted research utilizing the Internet or other required software. Additional equipment used includes: typewriter, photocopy machine, facsimile, telephone communication system, postage meter and Equitrac® cost recovery system.
For immediate consideration, please send your resume to Jared Coseglia at jared@cowengroup.com For more information on how to grow your career in Litigation Support/eDiscovery visit www.cowengroup.com
